IDrive-E: Backup/Archive


Description:

Complete, hands-free, automated, remote backups of your files/folders. 2GB free, or $4.95/month unlimited storage.

Compatibility:

Windows XP, Windows Vista

Website(s):


Great screencast review of

Submitted by Jon Lee (not verified) on Wed, 07/25/2007 - 3:25pm.
Great screencast review of iDrive-E! The interface looks updated from when I had tried it. I agree with your point about the "sponsored post". I took a look on the Payperpost site and turns out iDrive-E paid $10 per post reviewing them. What a smart way to saturate the web with positive reviews of yourself! However if you look at these reviews, none are very in depth and they seem as if the bloggger never even installed it to try it out. By the way, you have a great screencasting voice!

Thanks, Jon! What really

Submitted by Darrell Icenogle on Wed, 07/25/2007 - 8:26pm.

Thanks, Jon!

What really broiled my brisket was when I read, somewhere on their site, their bragging about having "over 30 reviews!"

Darrell

Oh My G#D - IDrive stores share user+passwords in clear INI file

Submitted by Ixtab (not verified) on Wed, 01/02/2008 - 1:10am.
Based on your review I decided to give IDrive a try. And was shocked to discover a file called UserName.ini in the Program Files folder where IDrive stores the share username and passwords in the clear. No encryption whatsoever! Be warned, if you do backup shared drives, that your credentials are stored in the clear and anyone with access to the machine that runs IDrive can view your passwords.

Not really...

Submitted by Darrell Icenogle on Wed, 01/02/2008 - 1:07pm.

What I see in my file is an encrypted version of my encryption password, rather than the password "in the clear."  Even the default username is encrypted.  I don't find this terribly threatening, or at all useful to anyone else.  What am I missing?

Darrell

I am talking about the Share username+password not the main one

Submitted by Ixtab (not verified) on Thu, 01/03/2008 - 12:11am.
Darrel, Do you backup external shares (on other computers)? My main user+pass are encrypted (or at leasted hashed, since there is no way to verify iDrive's encryption really), but when I connected to network shares on other computer, iDrive Classic asked me for username+password to connect to the shares when the machine is logged off, these user+password are in the clear (they are on separate lines than the main user). Do you see that too?

Any comment from IDrive-E folks?

Submitted by Darrell Icenogle on Thu, 01/03/2008 - 8:29am.

Raghu...

Any comment on this exchange?

Darrell 

Raghu sent me an email...

Submitted by Darrell Icenogle on Thu, 01/03/2008 - 5:28pm.
Raghu sent me an email saying "We will get back to you shortly on this."

UNC authentication information store

Submitted by Raghu Kulkarni (not verified) on Sat, 01/05/2008 - 7:20am.
Folks, We did have a bug where the application stored the UNC share authentication information in plain and has been fixed with the most recent release. Thank you for identifying this. Raghu

Are you referring to version 2.0.9? it still has the problem

Submitted by Ixtab (not verified) on Tue, 01/08/2008 - 12:27pm.
Raghu, What is the latest version with the fix? I am using 2.0.9 (which looks like the latest on your website) and still see the password issue. Also, was the bandwidth throttling issue fixed? Thanks.

2.0.9 version

Submitted by Raghu Kulkarni (not verified) on Wed, 01/09/2008 - 6:33pm.
The current version at http://www.idrive.com/online-backup-download.htm should have the fix. The 2.0.9 version is the 'broad' version no that may have 2-3 smaller updates. The 2.0.9 version starting Jan 5th (the current is Jan 9th)should have the fix.

Bandwidth throttling not working

Submitted by Ixtab (not verified) on Sun, 01/13/2008 - 2:26pm.
Raghu, When will iDrive support bandwidth throttling? The latest version (2.0.9 1/11/08) does not allow the users to limit the uplink bandwidth, so it always uses the entire available pipeline. This is quite an issue for users with Voice-Over-IP at home since that causes phone calls quality to drop significantly. This is a major issue for most users. Thanks.

Email from Raghu

Submitted by Darrell Icenogle on Mon, 01/14/2008 - 11:32pm.
Darrell,

We are looking into it; under some conditions, the throttling effect may take some time. We will respond shortly.

Regards,

Raghu

Mainstreamers are getting things fixed!

Submitted by Darrell Icenogle on Tue, 01/15/2008 - 6:03pm.

I just received this follow-up from Raghu:

Darrell,
 
Your users are right; under some conditions, the slider would not really change the BW. The most recent version on IDrive.com website has the fix. Once again, thank you for pointing this out.
 
Regards,
 
Raghu Kulkarni

 

IDrive-E guide

Submitted by Teresa (not verified) on Wed, 08/29/2007 - 8:18pm.
Darrell, Thank you so much for this video. What a terrific service you're providing here! I was specifically looking for a comparison of IDrive-E to Mozy. I'm so glad I found your website. Off to watch your Mozy guide. - Thanks again.

Thanks for the review. I

Submitted by 2003amir (not verified) on Sun, 09/09/2007 - 5:52am.
Thanks for the review. I have been waiting for a non-sponsored, review of idrive. I tried idrive after Mozy failed to work on my computer (worked on the wife's computer no problem). With regard to customer support, I have had the opposite experience. Idrive have responded promptly and helpfully when I have emailed them. The same can not be said about my experience from Mozy. I emailed them for 4-5 months to try and help me make Mozy work on my PC. The only response I kept getting was 'try the latest version, it will fix your problem'. No one was actually interested in working out what was going wrong. At the end of the day as I can't get Mozy to work i have to use idrive. A

What didn't work?

Submitted by Darrell Icenogle on Mon, 09/10/2007 - 3:19pm.
Interesting... Can I ask, what didn't work? What were your symptoms? Thanks for the comment... Darrell

Just looked back at your

Submitted by 2003amir (not verified) on Tue, 11/13/2007 - 7:34pm.
Just looked back at your website today. Essentially my problem was that Mozy would run, and say it had backed up, but when I checked the log, neither new files nor changed files were backed (these were files/folders marked to be included in the backup). I was just glad I found out before I lost essential data. Also I was glad I found out how poor the support was before it was too late. A

Probably belongs on the Mozy page, but...

Submitted by Darrell Icenogle on Wed, 11/14/2007 - 10:21am.

Were you a paid subscriber of Mozy?  If so, then you have a valid beef about the lack of support.  If not, you should understand that support is the largest expense in the software business -- more expensive, ultimately, than development.  Those who offer free services of this sort have to assume that support costs will be close to zero, and you should assume the same. 

Given EMC's acquisition of Mozy, I'm betting that your experience with the service itself differs from the norm, -- it at least differs from my own experience and most others whom I've talked to -- and that Mozy now stands the best chance of prospering in this category of software. Time will tell, I guess.

Mozy worked well for me for

Submitted by Mark (not verified) on Sat, 11/17/2007 - 4:10pm.
Mozy worked well for me for a year then I had problems on a new computer, turned out to be a Volume Shadow Service problem conflict when I installed a trial imaging program called ShadowProtect from StorageCraft. I had uninstalled ShadowProtect but it had apparently left some registry keys. Anyway, Mozy email support wasn't so helpful, but Mozy chat support was extremely helpful (it helped that I new something about editing the registry). I have Mozy paid, haven't tried idrive, and it works fine after correcting that conflict. I noticed from the demo above it looks like idrive's encryption key password and login password appear to be the same, only 20 characters max. That is not very secure. The user manual seems to indicate the same thing! Mozy's encryption key is separate from the login password, and the user-generated encryption key can be hundreds of characters long -- much more secure (plus, 448 bit rather than 256 bit encryption; but really, to avoid a brute force hack, a long key is essential). The main downside of Mozy I've found is that, as of Nov. 2007, it only starts automatic backups if the computer is idle, and scheduled backups (which can start when the computer is in use) have a maximum frequency of once a day. Looks like idrive permits every hour or even every 10 min. It would be nice to have deleted files stored for more than 30 days, which idrive does and Mozy doesn't do.

Interesting

Submitted by Darrell Icenogle on Sat, 11/17/2007 - 6:31pm.

I, too, noticed that as of a recent update, Mozy had begun to backup only once a day, even with automatic mode. Just today, I took a look at the config to see if I could figure out what was going on. I noticed a setting which I hadn't seen before which seems to relate to update frequency in automatic mode. Check out the hilighted box in this picture:

This was set to '1' and I just today changed it to '2.' Have you played with this? Does it not address the issue?

I, too, am bummed by the idea that Mozy won't archive files that you remove from your disk. That may be one way of limiting 'unlimited' storage (whereas IDrive-E's fine print says that 'unlimited' really means up to 150 GB.) In other words, you will never store any more than is on your computer.

Re: Interesting / Mozy backing up when computer is not idle

Submitted by Mark (not verified) on Fri, 12/07/2007 - 12:38pm.
Yes thanks, I had tried this. I have Mozy set on "12" backups/day (every 2 hours) and the CPU set on 100%. The problem is that "Don't back up unless the computer has been idle for at least this long (minutes)" has no 0 setting, the smallest is 1 minute. I have a BOINC (Berkeley SETI@home) program running all the time in the background, not just when the screensaver is active or the computer is idle. I have it set to use no more than 65% of my CPU, which on a Core 2 Duo system doesn't noticeably to slow down the computer for my usual tasks. But this means the computer is never idle, so Mozy automatic backup never starts. The only workaround is to change BOINC to not run until the computer is idle for 2 minutes (which means it runs much less often as most of the computation is done when I'm using the computer, I usually put my computer to sleep when I'm away from the desk), or I have to start Mozy manually, or I have to switch from Automatic Backups to Scheduled backups (which start even when the CPU is not idle -- but the maximum frequency for Scheduled is once a day and the backup skips a day if the computer isn't on at the appointed time; with Automatic Backups, there is no skipping, the task begins whenever the computer is idle for 1 min.). iDrive appears to permit scheduled backups much more frequently / automatic backups when the computer is not idle. I've asked Mozy support about this and they responded quickly, saying they'll considering it for a future version but it's working as-intended right now and there is no fix, just the workarounds. Again, I'm sticking with Mozy because it does work for me and I like having a very, very long key. I simply don't trust iDrive's 20 character key limit, that's fine for a site password but way too short for an encryption key. If I'm wrong and iDrive has changed this, let me know! I also like the fact that if I cancel Mozy, I get a pro-rated refund of my annual fee based on the annual fee, nice and straightforward (6 months = 50% of what I really paid). iDrive seems too cunning -- they pro-rate the annual fee refund on the basis of what it would have cost if you'd had a monthly plan, basically meaning you get $0 back after just 5 months. They're up front about it in the fine print, but it still seems like Mozy is friendlier. iDrive's unlimited retrieval for deleted files is tempting. If they're still in business in a year and improve their key length I might switch. My other concern -- iDrive is owned by Pro SoftNet, which runs iBackup. iBackup has identical service to iDrive, also with a home market plan, but is much more expensive. If iBackup were going to lower prices they'd already be matching their own company's iDrive product. So, it seems like iDrive might have been designed to poach Mozy customers, then after a year or two might close up and force people to switch to the much more expensive iBackup. Or, they're just disorganized. Mozy was bought out too, but the parent company only produces Mozy as far as I can tell in terms of online consumer backup, and their pricing has been stable.

I can see the problem...

Submitted by Darrell Icenogle on Sat, 12/08/2007 - 11:03am.

Your computer is never idle, so the automatic backup won't work, and scheduled backup only permits one backup per day. That seems like an important use case, and you're falling into the cracks.

> They're up front about it in the fine print, but it still seems like Mozy is friendlier.

I'm concerned, also, with some of IDrive-E's fine print. I have previously mentioned their fine print that defines "unlimited" as 150 GB. On the other hand, Mozy doesn't guarantee to keep files that you delete from your computer, which essentially means your storage on Mozy is limited by (but not necessarily to) the storage on your computer.

> the parent company only produces Mozy as far as I can tell

On the other hand, I'm somewhat reassured that EMC (Mozy's newly-adoptive parents) has a long and distinguished history in storage. On the third hand, I don't think they have much, if any, experience with consumer-level support.

idrive support

Submitted by 2003amir (not verified) on Sat, 11/01/2008 - 8:40pm.
Since my last post, I took on an annual subscription to idrive. It worked fine from nov 07 to may 08, then the continuous backup stopped working. Since June I have contacted idrive support several times to fix this, but keep getting told that 'try the latest version' and it will fix the issue. To date it has not. They are not interested in diagnosing the problem, even through their remote access link. It seems from my experiences, that any support that is quoted as available is very limited. Any potential subscribers should bear this in mind.

Review of I-Drive

Submitted by Ted Bancroft (not verified) on Wed, 10/24/2007 - 9:16pm.
A great review and instruction manual combined. I appreciate being able to watch it, and I have decided to give I-Drive a try. It will be the first remote backup utility that I have employed. Thanks a lot. Ted.

Thank you, Ted...

Submitted by Darrell Icenogle on Wed, 10/24/2007 - 11:09pm.

Thanks for the kind words!

If you get a chance, let me know how IDrive-E works out for you...

Darrell

IDrive-E Video Production

Submitted by Scott (not verified) on Fri, 11/09/2007 - 10:37am.
Thanks for creating this presentation; it was very professional. I thought you might consider adding a quick visit to BBB online: http://www.bbbonline.org as part of the video. I usually check it myself just to make sure there aren't a lot of ticked off customers that haven't posted anything about their experiences, but have contacted the BBB.

Nothing there?

Submitted by Darrell Icenogle on Sat, 11/10/2007 - 2:12pm.

Thanks, Scott...

I could find nothing there on Pro Softnet Corporation, the makers of IDrive-E.  If you found something, perhaps you could supply a link?

idrive-e review comments

Submitted by Mark Mayle (not verified) on Fri, 12/07/2007 - 3:10am.
One critical area that you did not mention in the review was performance. How does idrive-e comapare in the speed at which it can perform uploads and downloads. From what I have seen on other reviews, the differences between some of the services was drastic. If I recall, Mozy was always rated at being slower than some of the others (like ibackup). Other than that, nice review and demo! Also liked the insightful summary at the end.

Thanks, Mark

Submitted by Darrell Icenogle on Sat, 12/08/2007 - 10:43am.

That would, indeed, be useful data. If I can find it, I will post it...

Again, it needs to be apples-to-apples.  For example, I wonder if there is a difference between Mozy's/IDrive-E's free service and it's paid service, performanance-wise, not to mention their differences from other services.

Glad you enjoyed the video! 

IDrive-e review comments

Submitted by Mark Mayle (not verified) on Fri, 12/07/2007 - 1:39pm.
Great review! But you did not mention anything about performance. One of the key factors in online backups as I see it is how fast you can upload and download files (given the relatively slow speeds of Internet connections). From what I have seen on other reviews there are significant differences between some of the services and I was wondering how this one fared. Along the same lines, some services will overnight you a CD with your files (because many GBs of files could take days to download) and some of them will even allow you to send them a hard drive or CD with the initial backup! The incremental changes then go out over the network. Does idrive-e offer any of these additional features? Keep up the good work! I really enjoyed the video. Mark

Another benefit of iDrive: Network Attached Storage

Submitted by Brian (not verified) on Fri, 12/14/2007 - 6:04pm.
Thanks for the video. One feature you didn't mention that has become the single reason for my upcoming switch from Mozy to iDrive is that iDrive will backup my Network Attached Storage (NAS) drive. I'd love to stay with Mozy, but they don't support it.

Could you give a scenario?

Submitted by Darrell Icenogle on Sat, 12/15/2007 - 5:02pm.
Interesting... Could you give a scenario? What kind of network attached storage are we talking about? (The kind I'm familiar with have their own backup facilities.)

Network Attached storage examples

Submitted by Didrik Berntsen (not verified) on Sun, 01/06/2008 - 4:35pm.
Hi A typical power user might have his own set of servers home, both for local backup but also for having one place for all the user-files. Me, I have one server for all documents for everybody in my family so that everyone can access their files from any computer at home. The shares will map as drives in explorer, but neither Mozy nor Carbonite accepts to back them up. And even if I have local backup, some of the benefits with online backup is that a fire, earthquake, whatever really, is not going to happen at both home and the online backup localization at the same time, hence the need for online backup... -Didrik-

Netgear SC101

Submitted by John Whitworth (not verified) on Tue, 01/08/2008 - 9:10am.
Yes, this was one feature that I found fantastic about iDrive. We have a Netgear SC101 for shared storage and backup within the house. iDrive backs up directly from that device, without me needing to keep a seperate mirrored copy on a local PC. JW

Do another screencast on IDrive?

Submitted by Raghu Kulkarni (not verified) on Mon, 12/17/2007 - 8:46pm.
Hi, I work at IDrive.com. We have revised the product based on user feedback at several levels and we now truely believe that we have a better product than mozy and carbonite. We would appreciate another screencast on IDrive, and may be possibly compare performance etc as well along with features. Thank you. Raghu Kulkarni

What has changed?

Submitted by Darrell Icenogle on Thu, 12/20/2007 - 8:31am.

Raghu,

What changes have you implemented since the last review? What improvements would I be looking for?

Thanks,

Darrell

Improvements you may want to check out at IDrive.com

Submitted by Raghu Kulkarni (not verified) on Thu, 12/27/2007 - 3:24am.
Here is a short list of improvements: - Better desktop UI (I know this is subjective; better default backup-set selection; improved quota display; improved search of backed up files; bandwidth test button etc) - Better performance for both backups and restores (you need to actually try significant sample data backup and restore to see the difference with competing services) - Better browser UI; easier search; options to restore folders via browser in addition to individual files;

One more possible bug: Bandwidth throttling is not working

Submitted by ixtab (not verified) on Sun, 01/06/2008 - 10:20am.

I'm just wondering if you got a chance to test this specific feature during/after your review.

It seems that no matter what you set the bandwidth usage slider to in options, iDrive will always use 100% of the available bandwidth.

This bug is not as critical as storing network passwords in clear-text but it can obviously cause some major headache to the novice user that suddenly realize their network is functioning at dial-up speeds not knowing that a choked uplink directly limit their downlink.

It is obvious that iDrive have a long way to go toward a fully working & stable product.

Any others have experience?

Submitted by Darrell Icenogle on Sun, 01/06/2008 - 12:31pm.

I haven't had an opportunity to test this. Has anyone else?

It appears that this whole area (of online backup) bears revisiting, when I can get to it...

Darrell

iDrive Bandwidth throttling

Submitted by John Whitworth (not verified) on Tue, 01/08/2008 - 9:07am.
Regarding the comment about bandwidth throttling not working, I can confirm this. No matter where I set the slider, either using the Preferences menu, or the slider available during backup, it never throttles my bandwidth. It is a little annoying, as I would like to be able to set it to something like 50K below my max, so I can do other things more effectively. However, in every other respect, I find iDrive a very good product. I'm on the monthly personal $4.99/150GB package, and find it a cinch to use. I especially like the ease with which mass backups can be paused and restarted, something which was dreadful with BT Digital Vault here in the UK. Cheers JW

Another iDrive Added Bonus

Submitted by John Whitworth (not verified) on Tue, 01/08/2008 - 9:59am.
Aside from the bandwidth throttling issue, and the fact that the "Estimated Time Left" is incorrect when it's more than 60 hours, there is another good reason to try out iDrive, which I don't think anyone has mentioned yet. When you sign up for the 2GB free option, if you then let iDrive email everyone in your contacts (I used my Hotmail one, which I selectively populated for the purpose - though you must have 5 contacts, who are not already iDrive users, and who have not been recommended to before), then you get another 10GB free. It gave me the opportunity to really evaluate the product prior to signing up, which I finally did yesterday. JW

Mozy vs. idrive-e comparison

Submitted by Mark (not verified) on Mon, 01/21/2008 - 8:19pm.
I just installed idrive-e free trial on my computer and did a head to head comparison with Mozy (I've been a happy Mozy paid user for a year). Thought you'd all find a head-to-head comparison useful, as I can't find too many direct comparisons between Mozy and idrive. I was thinking of switching because Mozy's doesn't save deleted files more than 30 days, and idrive has permanent archives. I just had a scare when I found that Checkdisk had deleted some corrupted files from my hard drive several MONTHS ago and I never realized it. I had a drive image backup, luckily, but would have been burned if I only had Mozy. Alas, as of Jan 2008, the latest idrive-e 2.0.8 Nov. 2007 release is TERRIBLE compared to Mozy, on a Vista system. It turns out it does not support Folder restore on Windows Vista, only on Windows XP and earlier! I didn't find this out until after installing the client. That means to restore thousands of files, each one has to be selected manually. Vista has been out for a year already and is fully supported by Mozy. So, idrive is out for me. In its favor -- and as advertised, it does make it easy to find all the versions of a single file (a bit easier than Mozy), and also as advertised, it does indeed appear faster on the upload than Mozy. But the interface is extremely cumbersome -- and also looks bad. For example, backup history is a text file with the oldest info first (Mozy nicely shows history with formatting, and the latest reports at the top), adding folders is cumbersome, and as mentioned, the test restores showed me it's useless on Vista -- no support to restore folders or subfolders. Lots of little things about the interface are better on Mozy -- when idrive-e is backing up, it minimizes to my Taskbar, Mozy minimizes to the Notification Tray. As I noted in an earlier post, Mozy does not support continuous backups (max. = every two hours), and if the CPU is busy (e.g. with Seti@home) the scheduled every two hour backups don't start. So, nothing's perfect. But idrive-e has no option to order DVDs in case a full restore is necessary. And last of all, I inputted an 80 character encryption key but the manual said up to 20 characters for the key. It appeared to take my 80 character key, but then I tried logging in with just the first 20 characters and it accepted it as a valid key! A 20 character key for the primary encryption (not the account password) is very short in terms of a brute force attack. Mozy allows me to have a virtually unlimited key length (hundreds of characters). In terms of support, both companies answered emails quickly and score high. idrive's policy has all kinds of disclaimers about the types of content I'm not allowed to backup, Mozy policy doesn't mention that. So, I'm sticking with Mozy, and am going to ask them to add archive capability >30 days!!

Good update

Submitted by Darrell Icenogle on Tue, 01/22/2008 - 8:36am.

Thanks for that, Mark. Very useful feedback.

I think both services have to be evaluated against one ultimate criterion: Can you feel good about the security of your data?

  • Will all of your important data get backed up?
  • Will it be safe from theft on the server?
  • Can you, in fact, get your files back when they are destroyed?

Your answers relate to all of these questions. In addition:

  • Although I don't find I-Drive-e's 150 megabytes a sufficiently large number, particularly when you take media files and file revisions into account, I would accept some kind of storage limit in principle in order to get archiving ability.
  • Peformance is important, but for a large scale failure, getting a DVD of your files may be more important (particularly if you can't restore folders!)
  • What kinds of files I back up should be my own decision.  Don't give me any nasty surprises in the fine print.

Feelings -- grounded in reality

Submitted by Miguel (not verified) on Mon, 03/31/2008 - 12:00am.
On January 22, Darrell wrote:
"Can you feel good about the security of your data?"

Data, you say.  It's pleasnt to reminisce.
4GB of it, visible in Mozy storage.
(Accounting customers tax files, in this tax prep season.)

A few days after I modified name of backup job, Mozy's high-tech guys, provisioned with all information, came up empty-handed, unable to locate anything.  Folders.  Files.  Backups.  Data.

Renamed machine

Submitted by Darrell Icenogle on Wed, 04/02/2008 - 10:07am.
After talking with Miguel, it sounds like (although I'm not completely sure) that he renamed his machine, and Mozy could no longer associate his account with his machine. Ultimately, he gave up, so there's no way to get back to what actually happened, here. I really wish we could...

From Mozy to Miguel

Submitted by Darrell Icenogle on Mon, 04/14/2008 - 8:35pm.

This was serious enough, in my mind, that I followed up on it. I wound up talking with James Jolley, from Mozy, and put him in touch with Miguel. Mr. Jolley looked into the history and wrote me the following note:

Darrell,

Thank you for your patience while we worked through this situation. From my understanding, here is what took place...
 
As Miguel was testing the product and becoming familiar with it, he replaced his old machine with a new machine. Mozy allows customers to replace a machine for backup because the feature allows customers to switch a license to a new machine easily in the event the customer picks up a new computer. In those instances, the customer moves the data to the new computer and wants to use the Mozy license he or she already purchased. Basically, it associates the Mozy license with the new set of files on a new computer.

So Mozy started its work of noting what files had been added, modified or deleted from its current backup set. When Miguel realized he had replaced his machine (or associated his Mozy license with another computer), he contacted support. Our support lead worked closely with the engineers to resurrect Miguel's data.  But because enough time had lapsed since Miguel replaced his machine, his files were not recoverable.

The Mozy team understood how frustrated Miguel must have felt. For that reason, our support team offered Miguel three months of service complimentary. But we still lost him as a customer, and he has since e-mailed you. 

If you have any further questions please let me know.  If you need any documentation concerning Mozy for the evaluation between I-Drive and Mozy let me know and I can get what you will need.

Thanks,

James

Now, I think we know what not to do when we buy a new computer... 

Restore issue reported by Mark

Submitted by Raghu Kulkarni (not verified) on Sun, 01/27/2008 - 3:10am.
Mark, Thank you for your feedback on IDrive. IDrive has supported folder restore for vista or any other platform from day 1 of IDrive launch. I believe you are referring to the web based restore which is based on java applet technology and we are still working on folder resore via web. I don't believe any of our competing services provide instant web based folder restore either. You would need to use the desktop client application to do folder restore. You will see significantly better performance compared to any other provider including mozy. We also recommend that you try the most recent version of IDrive application which is dated Jan 2008. Raghu Kulkarni

Raghu, any update about the bandwidth utilization issue?

Submitted by Zaxxon (not verified) on Thu, 01/31/2008 - 8:11pm.
Raghu, Any update about the bandwidth utilization issue? We are already into version 2.0.9 (Released on 01/31/2008) and it seems to be getting worst (uploads at 100% no matter what you set it to). Any idea when this major issue will be resolved? Requests to support come back with "we'll keep you posted". Thanks, Z

I think he did an update on this...

Submitted by Darrell Icenogle on Thu, 01/31/2008 - 11:39pm.

I think he did an update on this here:

http://mainstream-guides.com/IDrive-E#comment-80

 

no restore client for mozy

Submitted by avmian (not verified) on Wed, 04/23/2008 - 4:58am.
Their is a very big problem with mozy: Their is no restore client after a system crash. After a system crash I wanted to restore file using my mozy backup (60GB). I wanted to install the client on my new computer then restore. But it is impossible to install the client on the new computer if you don't remove your first computer from your profile. Then the only way you have to restore is to select the files or forlers you want to restore on the web interface. Then after you get a link of a zip file of 50GB to download !!! And the performance is very bad, you can wait more than to week to get a corrupted zip file. On idrive theire is a client to restore easily after a system crash. If mozy doesn't provide an other way to restore after system crash I will swich to idrive.